Order Information
We make it our business to ship your order within 2-4 weeks*.
*Hawaii, Alaska and other countries shipping rates will be paid separately. Extended production times may occur during the holiday season.
Quotes are not valid online
If you need your merchandise for an event, please put the event date in the order notes at checkout. Rush charges may apply if needed to ship within 5 business days.
Prices and availability are subject to change without warning.
All soft goods in the store are decorated with embroidery. Other decoration methods available upon request. Additional charges may apply.
NEW CUSTOMERS:
First orders must be paid for with credit card if purchasing through a sales team member.
PROOFS/SWATCHES:
First time digitizing of logos will receive a swatch proof. First 2 swatches are free, any additional changes requiring more swatches are $5.00 per swatch. Larger designs may require additional charges. Must receive written approval before orders will proceed to production.
Edits to a logo on file is $25.00 and will receive 1 swatch for approval before production. Edits may include, but are not limited to, resizing and changes in text.
Orders over $1000.00 will receive digital proofs before production. First 2 proofs are free, any additional proofs will be available at $5.00 ea. Must receive written approval before orders will proceed.
Production times begins after all approvals are received.
INTERNATIONAL ORDERS:
International orders will take additional time.
Shipping rates will be quoted and paid separately in USD ($)
Customers are responsible for Duties and Taxes.
Rush orders not available and we do not guarantee meeting an in-hands date
RUSH SERVICE:
24 hour service available
Not available on International orders
Any order that requires to be shipped from our facilities within 5 business days or less is considered a rush order.
If you need faster service or a different shipping method, please call us or email: brinda@shillingsales.com or christi@shillingsales.com to setup arrangements.
Please call customer service if your order is needed by a specific date.
1-800-426-2623
Not available for international orders
Rush charges and additional handling fees will apply.
Priority Mail does NOT rush an order
CUSTOMIZING ITEMS:
Personalizing can be done to all items at additional charges.
Adding information/logos to products requires a minimum quantity purchase and are not available for return. Please contact us for more information and to be quoted.
Monograms added to clothing, bags and accessories at $5.00 per word and are not available for refund unless defective. Please put a note in the cart for requests.
All charges will be billed separately and must be paid before order will be processed.
RETURNS:
A 20% restocking fee will apply.
Refund will be honored within 30 days of receipt of order.
Items must be returned in good condition prior to refund.
No refund on items decorated with a dealer logos (or other personalization) unless defective.
Call 800-426-2623 for authorization.
Please take the time to provide us with feedback on your past experience with our website and customer service by taking a short survey.